The very first step is to
change your domains dns to the name servers you received in your welcome email.
Note: If you purchased your domain from us we will do this step for you.
If you didn't purchase it from us and need more information please visit
Changing DNS.
After your dns changes have been made please allow 24-48
for your dns to propagate worldwide. During this initial 24-48 hours your site
will be working one minute then be offline the next. If after two days your site
is still not working contact us ASAP.
*NOTE: By default
you have no email address setup. The main username may look like it's a setup
email, but if you wish to use it you will need to add it as an email account.
Uploading to your site
You can begin uploading to your account now by using a
ftp client
or cPanel's
File
Manager. If you are using an ftp put in your sites ip
address under the "host address" field. Once your ftp is connected go into the "public_html"
folder and begin uploading to your site. To replace the default place holder
page you must upload an index.html in all lowercase lettering.
Control Panel And Important Links
Note: "yourdomain.com" should be your sites IP address until your dns has
proprogated.
- Your control panel is
located at http://yourip/cpanel
or after proprogation yourdomain.com/cpanel
- Your webmail is
located at
http://yourdomain.com/webmail (won't work for
first 24-48 hours)
- You can view your
site before the dns has proprogated at http://iphere/~usernamehere/
Note: Don't forget the trailing / and the ~
- If you need our site
studio web site builder please fill out this form
sitestudio
- Everywhere it says
youriphere put YOUR IP FROM WELCOME EMAIL. Example
http://99.99.999.9/cpanel This is an example
do not actually put 99.99.999.9 since this is not the ip in your email.
Support
Guidelines
If you have any
questions please check out our FAQ first:
Hosting Help.
When to use chat support:
Chat is great for quick
questions but horrible for resolving problems. If you ever use chat support and
you do not receive the answer you're looking for within minutes we advise you to
open a support ticket for the quickest and most appropriate response.
When to use ticket
support:
The quickest and best
way to get all problems solved and more complicated questions answered is by
e-mailing support @ zowes.com
The second you e-mail us you will get a ticket number
e-mailed back to you. If you do not get a ticket number we did not get your
e-mail. The reason ticket support is best for solving problems and answering
questions is because your ticket is escalated up the food chain until your
problem is solved or question is answered. Most tickets are done within minutes
if it is a complicated problem it will take longer as it is moved up to higher
level technicians. If you're ever unhappy with a response or need more help
simply respond back to the ticket and we will continue to help you.
Please do not open
multiple tickets on the same issue or your help process will be slowed down and
possibly ignored completely.
Please always provide
your main account domain and username as well as a step-by-step of how to
reproduce your problem including any login information that may be needed.
Contact
us for more info
Site
Map....
