Web Hosting FAQ

To create an email account, login to your control panel and click Mail, then Add/Remove Email Accounts. *NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but if you wish to use it, you w

How do I log into Webmail?

You can log into webmail by going to: http://www.yourdomain.com/webmail or http://youripaddress/webmail. You can also log into webmail by going to http://youdomain.com:2095. Your username will be the entire email address. For example: address@yourdo

What do I put for both incoming and outgoing mail server?

For both incoming and outgoing mail server, put mail.yourdomain.com.

Where do I go to check my emails using my browser?

To check your email using your web browser, go to http://yourdomain.com/webmail/. You can also go to http://yourdomain.com:2095/.

How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?

1. Login to the webmail program you prefer. You can get there by going to your-domain.com/webmail. You'll need to login using a username (which is the full email address) and password. 2. Once you have logged into webmail, click on the we

Steps to making a form on your website where people can email you information (formmail)

How do I setup a FormMail? Steps to making a form on your website where people can email you information: Copy the code below. Replace the words in bold b

How do I change my sites MX record to point mail to another server or domain?

If you wish to just point it to another domain do the following: 1. Log into your Cpanel. 2. Click MAIL. 3. Click "Modify Mail Exchanger (MX Entry)." 4. Put in mail.thedomainname.com of the domain you wish for it to go to.

I changed my MX record and I am not receiving any email at my mail server.

If you ever send mail from any site that is on the same server where your site is hosted, your external mail server will not receive the mail. The reason for this is that a server will always try to send locally before it tries what the ac

Our mail policy and limits

Limits: There is a 500 hourly email limit per domain this limit is also applied towards mailman. If you send over this amount in any hour, most of the e-mails will bounce back with a undeliverable error. Many of our

Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing: Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do

Are you able to send emails but not receive?

Either your domain is over quota, or your e-mail address itself is over quota. You will need to increase the amount of disk space to receive mail again.

Does your e-mail client say

All of our shared servers have a 60 check per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. You will need to click Tools > Options > General and disable where it says "check for new messages every xx minutes

Email Troubleshooting

Email Troubleshooting to get your mail working: Email Troubleshooting Make sure your user name and password is all lowercase. Make sure you have created the email address in your control panel.

Why do e-mails with attachments not work?

1. The server is designed to block attachment types which are seen as a danger if they are not zipped up. Some attachment types that are blocked are: .bat .src .exe. The reason for this is that your mailbox would be flooded every day with virus

Why won't my email address work?

Make sure you set it up exactly by looking at Flash / Non Flash

Outlook / Outlook 2003 / Eudora / Thunderbird / Mac Email Client Settings

To see a step-by-step tutorial on how to configure Outlook 2003 please click the link below: http://www.hostgator.com/outlook2003.shtml To see a step-by-step tutorial on how to configure Outlook

Why are my FrontPage extensions not working?

You must first make sure you have installed the extensions from going into your cpanel and clicking 'Install FrontPage Extensions' on the domain or subdomain you want them on. If your DNS is still propagating, FrontPage extensions will not wor

Where can I download a free FTP?

We recommend downloading WS FTP from here. We have also heard good things about SmartFTP.com SmartFTP is free for personal, educational, and non

Why am I not allowed to upload files?

Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space.

Why doesn't my FTP password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not work within 24 hours, please contact Technical Support.

If you are behind a router enable passive FTP mode

If you are behind a router, please enable passive FTP mode.

My FTP is really slow or disconnects often. Why?

Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet.

Why does my FTP fail to connect?

If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall could be blocking it. 2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything

How to Use Web FTP / browser-based FTP - IE

How to use browser-based FTP (also known as WebFTP or Web FTP) in Internet Explorer: Input one of the following URLs into your Address Bar, replacing the credentials listed with your account information: ftp://username:password@serverIPaddress/

Web Hosting FAQ's